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Are you a business owner or team manager?
Take our questionnaire for practical leadership solutions to engage with your team and become an ultra productive team manager.
Step 1 of 4
25%
1. Personal effectiveness:
“The successful entrepreneur is hard working, tenacious and persistent and delivers – also creative, likes autonomy and can be somewhat impulsive.” Research OPP 2017
In describing the last week:
*
Not overly planned but got things done
Planned and organised but time spent on lots of operational issues
Planned and organised, worked on key strategic projects
My personal goals are:
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Plan exists for the next 5 years, and reviewed once a year
Have documented plan for the next 12 months
In my head, not written down
If you asked anyone in the business about what it’s like to work for me. They would say:
*
Inspiring, hardworking, clear on ambitions both personally and for the business
Lots of ideas, fingers in a number of pies but sometimes gets distracted
Really busy with little time for small talk
2. Trusted Individuals:
“Successful entrepreneurs were far more likely to have someone to guide them, plus their businesses have plans with budgets, sales targets, and marketing strategies”. Xero research
Consider a recent crucial decision. Did you:
*
Discuss options with trusted and experienced internal and/or external partners
Ask for ideas from trusted individuals within the business (don’t have any external partners)
Decide alone
My business plan was developed by:
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Myself, with people I trust within the business and experienced external partners
Me, on my own
I don’t have one written down
If you were away for 4 weeks, would you:
*
4 weeks, that would be impossible
Come back to organised chaos
Be able to leave the day to day running to key people
3. People doing the right things:
“80% believed in managing your time; 75% believed in team problem solving; 75% believed that the best ideas come from understanding customer needs; 80% believed that building good relationships is key to effective communication”. Global survey 15242 managers June 2018
A “standard” customer complaint comes in. Do you:
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Give it to someone to resolve
Take time to find out why there was a problem in the first place
Deal with it yourself
All my employees:
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Know what to do on a day to day basis
Know what to do but ask lots of questions
Think like me, I never need to chase for anything and they deliver great customer care
In the newest employee’s first week:
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They met everyone in the business and I spent time talking about “how we do things”
They had a busy first week, but I spent some time with them
They began work almost straight away, we’ll fit in the other bits over time
The last time I spoke to someone about their poor performance:
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It's not something I have had to do
I felt I left it too late and was not that prepared
I was confident that I got my point across and the issue was resolved
4. People engagement in the business:
“Most employees want to feel proud about the company, regular communication about the business, value personal development and the opportunity for some personal recognition for doing a good job”. Research, a great place to work
If you asked anyone in the business about what it’s like to work here. They would say:
*
It's a great place to work, well looked after and feel part of the business
There are lots of opportunities to learn new things
There are some good bits, some not so good bits
When was the last time you sat with an employee to talk about the business, their role and career plans?
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We do this at least once a year
I plan to but never seem to have the time
I don’t need to as I know my people well
If an employee delivers more than expected, do you:
*
Say nothing, as they’ll know you know
Take them to one side to thank them, as most people don’t like a fuss
Make sure everyone knows about it
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To find out more for you or your team, contact us on
01245 258 689
to attend a dedicated masterclass in team management.
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