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Practical guide: The Human Side of Change

Change isn’t just about systems and structures—it’s fundamentally about people and creating a positive change culture. At its core, successful transformation hinges on how individuals adapt, connect and develop.

Over the years numerous models have emerged to help leaders navigate this terrain – Kotter’s 8 stage model, A.D.K.A.R, Bridges’ Transition and the McKinsey 7-S Framework, to name a few. Each offers valuable insights and practical guidance. Yet what truly drives successful organisational transformation is the thoughtful application of these frameworks – your nuanced judgement, emotional intelligence and the ability to lead with empathy and clarity.

This short guide is not a comprehensive manual. Instead, it offers a set of reflective questions – distilled from years of working alongside leaders – that can provide a framework to help you reflect, engage and lead more effectively through change. The answers aren’t provided here – they’ll be found in your choices, your conversations and your capacity to inspire others through uncertainty.

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